What is the best action to take if an individual refuses to follow security instructions?

The best action to take when an individual refuses to follow security instructions is to contact Security. This ensures that the situation is handled by trained professionals who are equipped to manage potential conflicts and enforce compliance with safety protocols. Security personnel are trained to assess the situation, determine if there is any risk, and intervene appropriately. Engaging Security allows for a systematic and safe response, emphasizing the importance of protocol and the authority of the security team.

While attempting to convince the individual to comply may seem like a reasonable approach, it can lead to escalation if the person is resistant. Calling for assistance from fellow visitors is not an appropriate response, as it might not provide the necessary authority or expertise to handle the situation properly. Asserting authority over the individual can provoke further conflict and increase the risk of confrontation, which is counterproductive to creating a safe environment. Engaging Security leverages established protocols, ensuring safety while upholding the facility’s security measures.